API endpoint
/api/customer-service/sla-report
GET
Demo baseline · November 13, 2026Endpoint
/api/customer-service/sla-report. Use the platform base URL for your tenant. Check the active role and tenant before making requests.
GET
Operation ID csmExecutiveBusinessSlas
| Status | Published response |
|---|---|
200 | Bounded current-cycle case SLA attainment and account/contract coverage |
401 | Local or SSO authentication is required |
403 | Staff access, module configuration or record/field policies deny this aggregate |
413 | Narrow the reporting cohort |
See API authentication and query examples and Troubleshooting by symptom.