Choose a lifecycle
| Area |
Workflow and verification |
| Incidents |
Assign, hold, resolve, reopen, and close. |
| Major incidents |
Propose, command, communicate, and recover. |
| Problems and changes |
Root cause approval, change authorization, implementation, and review. |
| Requests |
Approve, reject, fulfill, and reconcile. |
| Customer service |
Case, tasks, field work, and resolution. |
| Field service |
Appointment, dispatch, execution, and verification. |
| Outages |
Incident and change links, publication, and restoration. |
| CMDB |
Identification and reconciliation and assurance and certification. |
| Assets |
Hardware, stockroom transfers, and software rights. |
| Procurement |
Submit and reconcile an uncertain ERP outcome. |
| Cloud |
Preview, review, and verify a cloud plan and review a FinOps budget. |
| Workplace |
HR lifecycle templates, restricted HR cases, work permits, and offline inspections. |
| Platform administration |
Configuration review, approval, apply, and rollback. |
| Automation |
Review a flow, track its run, and handle a blocked effect. |
| Knowledge |
Prepare, publish, verify audience, and diagnose search. |
Verify each transition
Open the saved record, confirm the active role and current state, and read the action's prerequisites before changing it. For decisions with an expected version or stage, reload if the version is stale. After applying an action, check the final state, actor, reason, and affected records. For an external effect, follow the provider receipt through its terminal status.
