Request help in the Employee Portal
Use the support form, catalog, knowledge library, and personal activity to report issues and follow requests.
Demo baseline · November 13, 2026Choose the right entry point
Open the Portal. Use Report an issue for a service that stopped working, Request something for an available catalog item, and the knowledge library for published instructions. The home prompt and assistant can suggest articles and actions. Review a suggested action and confirm its details before saving a record.
Submit an issue
- Open Report an issue. In Give it a short title, identify the service and symptom. In Tell us a little more, include when it began, what you expected and the exact error.
- Complete Who is affected? and How is this affecting work?. Choose a category or affected item when offered. Remove passwords and unrelated personal information from any evidence.
- Review the description, select Send issue report once, and capture the displayed record number.
- Open My activity, which displays My issues & requests. Confirm that the entry appears and that the description and state match your submission. Use the record's supported follow-up controls.
Submit a catalog request
Open Request something and select the item under Hardware requests, Software installations, or Other services. For Application access, enter a short title and a description, then review Quantity and Needed by (optional) before choosing Send request. For hardware, choose the matching catalog item and quantity. For software, distinguish a package from a bundle. After submitting, open My activity and inspect approval and fulfillment history.
| Problem | Next check |
|---|---|
| Item missing | Confirm item activation, audience, catalog scope, and requested-for eligibility. |
| Form opens but choices are empty | Check category and dependent fields first. Ask the administrator to verify visible active reference records. |
| Submitted item is hard to find | Clear status filters, use its record number, and confirm you are in the submitting account and tenant. |
| Approval or fulfillment is stalled | Check the last approval stage and assigned team. For asset paths, check inventory or entitlement evidence. |
| Attachment unavailable | Check the file's scan state and parent record access. |
See Hardware lifecycle and Software entitlement and fulfillment.