Integration profile
Knowledge base type · Known error database
Problem-derived symptoms, root causes, workarounds, and permanent fixes.
Demo baseline · November 13, 2026Prerequisites
- Problem Management ownership
- Defined review and retirement policy
Configuration steps
- Require a related problem
- Capture symptom and workaround
- Retire after permanent remediation
Provider fields
| Field | Type | Requirement and options |
|---|---|---|
Require related problemrequireRelatedProblem | boolean | Optional |
Review interval (days)defaultReviewDays | number | Required |
Retire after permanent fixautoRetireAfterFix | boolean | Optional |
Approval group IDapprovalGroupId | text | Optional |
Verify and troubleshoot
Test with the narrowest supported non-production scope. Confirm that the connection test reaches the expected provider and that the preview or receipt matches the intended scope. Check identity, credential references, network access and provider permissions before retrying. Record the failure stage and redact sensitive payloads when escalating.