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Knowledge base type · General knowledge

Reusable enterprise how-to, FAQ, troubleshooting, and reference content.

Demo baseline · November 13, 2026
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Prerequisites

  • Named manager and owner
  • At least one author

Configuration steps

  1. Set review and publishing controls
  2. Select the default audience
  3. Define feedback and retention policy

Provider fields

FieldTypeRequirement and options
Publishing workflow
publishingWorkflow		selectRequired
author_publish, peer_review, manager_approval
Default review interval (days)
defaultReviewDays		numberRequired
Allow reader feedback
allowFeedback		booleanOptional
Retention after retirement (days)
retentionDays		numberOptional

Verify and troubleshoot

Test with the narrowest supported non-production scope. Confirm that the connection test reaches the expected provider and that the preview or receipt matches the intended scope. Check identity, credential references, network access and provider permissions before retrying. Record the failure stage and redact sensitive payloads when escalating.