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Form reference

Service tasks

19 declared fields for Service task. Required fields include Parent ticket, Parent module, Task type, Short description.

Demo baseline · November 13, 2026
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About this form

Use this reference to identify built-in form labels, data types, and validation. Specialized workspaces can render a subset of these fields or provide workflow-specific controls. Your role, record state and tenant configuration can change what you see.

Registry key
service_tasks
Record label
Service task

Field definitions

FieldType or referenceBuilt-in rulesChoices and constraints
Task number
number		textRead-only
Default list field		—
Parent ticket
parentId		reference
__all_work_items		Required
Default list field		—
Parent module
parentType		selectRequired
Default list field		incident, problem, change
Task type
taskType		selectRequired
Default list field		incident_task, problem_task, change_task
Short description
title		textRequired
Default list field		—
Description
description		textareaOptional by default—
State
state		selectRequired
Default list field		pending, open, in_progress, on_hold, complete, cancelled, skipped
Workflow stage
workflowStage		textDefault list field—
Sequence
sequence		numberDefault list field—
Ad hoc task
isAdhoc		booleanDefault list field—
Assignment group
assignmentGroupId		reference
groups		Optional by default—
Assigned to
assigneeId		reference
users		Optional by default—
Due date
dueDate		datetime-localOptional by default—
Work notes
workNotes		textareaOptional by default—
Active
active		booleanDefault list field—
Created
createdAt		textRead-only—
Updated
updatedAt		textRead-only—
Demo record key
demoKey		textHidden by defaultStable identifier used by the idempotent demo fixture loader.
Demo dataset
demoDataset		textHidden by defaultSynthetic demonstration records. Not actual organizational inventory, financials or execution evidence.

Lifecycle values

These are stored values from the form definition. Workflow actions can apply additional prerequisites, approvals, and side effects. The workflow determines which transitions are allowed.

FieldValues
Statepending, open, in_progress, on_hold, complete, cancelled, skipped

Find the procedure and verify the outcome

Verification evidence

The disposable audit exercised 12 applicable validation assertions on this definition. The authenticated collection read returned HTTP 200. See the verification matrix for scope.

Collection read results by built-in role

These statuses were observed over HTTP with one role per disposable MFA account. A successful list response can be empty and does not establish individual record, field, or write access.

RoleHTTP status
Asset Manager200
Change Manager200
CMDB Manager403
Contract manager200
Customer service agent200
Customer service customer403
Customer service manager200
Datacenter Customer403
Datacenter Fulfiller200
Datacenter Manager200
Datacenter Vendor403
EH&S auditor403
EH&S manager403
Executive Reader200
Field service dispatcher200
Field service technician200
HR case agent403
HR knowledge manager403
HR lifecycle manager403
HR profile manager403
Employee Relations investigator403
HR service catalog administrator403
Inventory Counter403
ITIL Fulfiller403
Knowledge Manager200
Business Manager200
Platform Administrator200
Service Desk Agent200
Vendor manager200
Third-party risk manager200
Employee with no workspace role403

Edit and verify

  1. Open the list from the appropriate workspace and select an existing record or a permitted create action. Confirm the intended tenant and record number.
  2. Use the visible controls for the current record type and state. For reference fields, select a returned record from the lookup. Fill visible required fields and use the dedicated workflow action when the record has approval or completion gates.
  3. After saving, reopen the record and compare its persisted values, state and activity to the intended change. Check the downstream linked record when the action creates one.

Troubleshoot

  • Missing field or control: compare the role, module, record state, form conditions and tenant overrides.
  • Lookup returns no result: check that the referenced record is active, in scope and compatible with the current field.
  • Save is rejected: keep the exact validation message and compare the field key, choice, constraints and required related records.
  • See Edit and troubleshoot records and Configuration Studio.