Business service offering

Class policy

Class key

business_service_offering

Parent class

business_service

Family and category

service · service

CSDM domain

service_consumption

Principal class

No

HAM / SAM policy

— / —

Identification fields

title, serviceOffering

Operational statuses

in_maintenance, proposed, ready, operational, degraded, partially_operational, non_operational, disaster_recovery_standby, retired

Lifecycle statuses

Class fields

technologyType, number, cmdbClass, csdmDomain, ciStatus, title, description, ownerId, managedById, assignmentGroupId, approvalGroupId, companyId, locationId, dcAccountId, createdAt, updatedAt, businessProcessOwnerId, criticality, environment, departmentId, costCenterId, discoveryManaged, discoverySourceId, ireRuleId, lastDiscovered, serviceOffering, serviceOwnerId, serviceTier, availabilityTarget, recoveryTimeObjective, recoveryPointObjective, supportHours

Parent required

No

Allowed parent classes

See the CI form and relationship policy

Create or reconcile a CI

In CMDB, select the class, fill its identity fields, then verify the record's class, source and relationships after save or ingestion. For a possible duplicate, compare the source identity and class identifiers before changing the reconciliation rule. See Model and reconcile configuration items.